Maintenance and support

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IT system implementation is only one of the stages in enterprise automation, followed by the need to ensure uninterrupted and failure-free operation of the installed hardware and software complex on a permanent basis.

Software Product offers a maintenance and support service package for IT infrastructure and application software.

What we offer

  • outsourcing software support
  • system audit and certification
  • IT systems’ updates and upgrades, expanding functionality
  • software training and advice for customer staff
  • setting up a service desk based on an intranet portal
  • providing technical support through a call centre

Various IT outsourcing models can be used in IT systems’ maintenance and support, including by setting up a project office/mission-critical systems’ support centres. Creating a dedicated centre of this kind enables the customer to outsource software support to our staff, enabling its own IT staff to focus on other activities.

Our company has extensive experience in supporting complex IT systems across the country.

Software Product Group also relies on an extended partner network of support and maintenance centres across the Russian Federation, and is thus able to deliver on the most complex tasks related to supporting customer IT resources.